Your questions answered

Empty legs

What is an Empty Leg- or Top deal of the day flight?

An Empty Leg flight is a positioning flight flown with a private jet without passengers in order to return to its home base or another airport to pick up passengers who have chartered the jet. Unless you book this flight and will be the passenger! Empty Leg flight prices can be up to 75% lower than the prices for a chartered private jet flight.

A Top deal of the day flight is an Empty Leg flight which is unique in either price and/or destination

Can an Empty Leg- or Top deal of the day flight be cancelled by an operator?

Yes, it can be, even at very short notice! An Empty Leg- or Top deal of the day flight can be canceled If the travel itinerary from customers, who charter the aircraft, before and/or after an Empty Leg- or Top deal of the day flight changes. An Empty Leg- or Top deal of the day flight can also be canceled for example due to certain weather conditions (e.g heavy fog), certain aircraft deficiencies etc.

An Empty Leg- or Hot deal of the day flight can also be canceled after successful payment if the owner of the aircraft doesn’t allow the aircraft to be chartered for the flight.

An operator has no obligation to arrange alternative transport and/or an alternative flight or whatsoever if an Empty Leg- or Top deal of the day flight has been canceled.

If your Empty Leg – or Top deal of the day flight is canceled by the operator, you will receive a refund for the total price paid.

For cancellation- and refund policies we would like to refer you to the Terms and Conditions of the operator who is completing your flight as you will sign a direct contract with them.

Who holds accountability regarding my Empty Leg- or Top deal of the day flight and cancellation etc of my flight?

Regarding the execution and/or cancellation of the flight that you have booked, Catch-a-Jet is not your contracted partner. Therefore, regarding this flight, Catch-a-Jet has no obligations or responsibilities towards you in whatsoever form or manner. However if you have any questions regarding your flight we are still keen to assist you.

What is included in the Empty Leg- or Top deal of the day flight?

Your travel from gate to gate, as well as related costs like fuel, airway charges, landing fees, VAT, handling fees etc. are included. The following services may incur extra costs; additional assistance for passengers with reduced mobility, catering, transport to/from departure and arrival airport etc. The operator who carries out the flight can provide you with more details and the payment of any non-inclusive extra services.

Can I cancel an Empty Leg- or Top deal of the day flight?

Yes, you can, even at short notice. However, the terms and consequences of cancellation are agreed upon directly with the operator. Therefore, for cancellation- and refund policies we would like to refer you to the Terms and Conditions of the operator who is completing your flight as you will sign a direct contract with them.

Can more passengers join as originally booked, if there are still seats available?

This should normally be no problem, however, please always check this with the operator beforehand!

Can I take an unlimited amount of bags and/or odd-size bags?

Not always, please contact the operator beforehand to discuss what is possible!

Booking

Can the type of aircraft change since my booking?

Yes, it can change.

The operator shall always try to substitute the aircraft with a similar type of aircraft and will do its best to maintain the services contracted for. If the aircraft is substituted for an aircraft of less capacity, the operator shall inform you thereof prior to departure with as much notice as possible. You will not be charged for additional costs due to the substitution of the aircraft.

Can 1 or more passengers be denied boarding and am I eligible for a refund in that case?

Yes, you can be denied boarding if you do not and/or any member of your group does not comply with the travel requirements as laid down in your booking confirmation and/or in the Terms and Conditions of the operator (which you have to accept before you can pay for the flight). You will not be eligible for a refund.

Examples in which events boarding can be denied are no valid travel documents, carriage of dangerous goods, negative COVID 19 test (where applicable) etc.

You will not be eligible for a refund.

Can I order assistance for a passenger with reduced mobility?

Yes, you can. Please contact the operator to arrange this. Please be aware that this might trigger an extra payment from the operator.

Do I receive a booking- and payment confirmation after I have paid?

If your payment has been successful you will receive an email confirmation from Catch-a-Jet. The operator conducting the flight will send you an email confirming the payment, the booking and all other passenger- and travel requirements.

Can I pay for multiple flights simultaneously?

Yes, we can request this for you, please use the contact form which you can find at our Menu tab.
However please be advised that this is often not possible as there are quite a few factors, like airport slots, crew duty limits, which can prevent this.

Can I request another departure- and/or arrival airport?

Unfortunately, this is not possible as it is very well possible that different operators complete the flights you wish to book. We recommend that you list the other flight(s) under Favorites and pay them after you have paid for the first flight.

Can I take my pet?

This will be indicated on the Match page. If you have doubts please contact the operator

Are passengers with the Russian nationality allowed to travel?

In most cases not! Please check this with the operator who is completing your flight if there are any restrictions before you complete the booking. If after the booking has been completed it becomes apparent that a passenger is not allowed to travel then a (partial) refund will most likely not be possible. The Terms and Conditions of the operator apply.

Catch a jet

Does Catch-a-Jet own airplanes, employ crew, complete maintenance, plan flights etc.?

The simple answer is NO. Catch-a-Jet is a digital marketplace only and does not sell flights, it only gives passengers and operators the opportunity to connect with each other, where possible.

Will Catch-a-Jet send me any promotional emails, push notifications etc.?

No, only if you allow us to do so! You can switch off the push notifications, however this could imply that you miss the push notification that we have a MATCHING FLIGHT and/or a special deal flight and/or if we want to give you a voucher.

But don’t worry, we will only contact you if we have something special to share with you and we will ensure that we don’t send an overkill on information.

Can the departure time and/or departure date change and am I eligible for a refund in that case?

Yes, both the departure time and/or date can change, even at very short notice.

An Empty Leg- or Special deal flight is preceded and/or followed by a normal chartered flight; therefore, the customers of that chartered flight can decide they want to move the departure time and/or date of their flight. This may have consequences for the departure date and/or time of your Empty Leg- or Special Deal flight.

Additionally a flight can also be delayed for example due to certain weather conditions (e.g heavy fog), certain aircraft deficiencies etc.

In the event that the date of departure or arrival has changed, you have the right to cancel your booking. In that event the operator shall refund the total price paid.

For cancellation- and refund policies we would like to refer you to the Terms and Conditions of the operator who is completing your flight as you will sign a direct contract with them.

What is an operator?

An operator holds a valid Air Operators Certificate (AOC) which ensures that the highest level of safety, training and maintenance will be achieved at all times, as laid down in aviation legislation. On a regular basis all operators undergo extensive audits completed by their respective competent authority to ensure full compliance with all aviation legislation and its requirements.

Do I have also have an agreement with Catch-a-Jet B.V. once I have booked a flight with an operator?

Through its platform, Catch-a-Jet B.V. brings travelers who want to fly with a private jet and operators of such jets together. Catch-a-Jet B.V. solely provides online flight search services to its users and, if the user decides to book a flight, intermediary services.

if and when the user decides to book a Flight through the Catch-a-Jet B.V. platform, an agreement for the provision of intermediary services between the user and Catch-a-Jet B.V. is concluded. These services are free of charge for you as an user.